Extra, Extra....Read All About It!

[R1TVT]

Great, more uninformed parts-changers in the automotive service world, lacking actual diagnostic abilities.

I wouldn't be so quick to dismiss it. The diagnostic capabilities behind the maintenance window have always been comprehensive. it all depends on what gets opened-up and what is made accessible.

This is a screen-shot from a video that is more than 2 years-old (R1)...

We might be surprised by new diagnostics - particularly based on how quickly things are moving with AI & OTA's:

 

[speedrye]

I wouldn't be so quick to dismiss it. The diagnostic capabilities behind the maintenance window have always been comprehensive. it all depends on what gets opened-up and what is made accessible.

This is a screen-shot from a video that is more than 2 years-old (R1)...

We might be surprised by new diagnostics - particularly based on how quickly things are moving with AI & OTA's:

View attachment 19823

Exactly, the AI will be trained in it's confined world, and that intermittent voltage on the pack can only mean that the upstream regulator needs to be replaced. So, parts monkey changes the regulator as told. Two days later, same problem pops up because the mouse-chewed wires have made contact again.

Don't get me wrong, this is an incredible tool in the right hands, but service departments rarely have the right hands on staff now. You might have one good diagnostician on staff for a whole region. Cost cutting run amok at the expense of the customer's time.

 

[R1TVT]

Exactly, the AI will be trained in it's confined world, and that intermittent voltage on the pack can only mean that the upstream regulator needs to be replaced. So, parts monkey changes the regulator as told. Two days later, same problem pops up because the mouse-chewed wires have made contact again.

Don't get me wrong, this is an incredible tool in the right hands, but service departments rarely have the right hands on staff now. You might have one good diagnostician on staff for a whole region. Cost cutting run amok at the expense of the customer's time.

What would be better? By not building and providing cutting edge diagnostic capabilities to improve resolution opportunities you are going to become a laggard in an increasingly more technical space.

 

[speedrye]

What would be better? By not building and providing cutting edge diagnostic capabilities to improve resolution opportunities you are going to become a laggard in an increasingly more technical space.

Tough balance between spending on the technology vs better techs doing the work. Feeding info the techs are finding in the field into the model will be paramount, otherwise, having those diagnostic capabilities won't be worth much.