Warranty Considerations

[CRobin]

I have thought about this for some time now after dealing with my F150 and all the issues it continues to have. I swear it is one thing after another. But I raise the Warranty question forth to the table. I really want Scout to succeed but I also want them to continue to break the auto industry. Continue to be different and bold. That said I would love to see 10 year warranties across the board. 10 year limited bumper to bumper. 10 year powertrain. 10 year or lifetime on the battery pack. Just go ahead and break the industry some more. I guess I am saying this because the current market is built to replace cars every few years anyways. Why not go ahead and give people and incentive to keep their Scout even more. I could see myself keeping both Scout vehicles for years to come. I just don't want them to skimp out on protecting the vehicles. I am sure they are already having a hard enough time trying to figure out where service centers will be but give us some really really good protections in the meantime. Anyways, thank you for listening to my rant! Moral of the story don't by a Ford F150 Hybrid without multiple extended warranties on it!! Anybody know someone that ones a (very nice) but used Ford?!?!

 

[J Alynn]

I have thought about this for some time now after dealing with my F150 and all the issues it continues to have. I swear it is one thing after another. But I raise the Warranty question forth to the table. I really want Scout to succeed but I also want them to continue to break the auto industry. Continue to be different and bold. That said I would love to see 10 year warranties across the board. 10 year limited bumper to bumper. 10 year powertrain. 10 year or lifetime on the battery pack. Just go ahead and break the industry some more. I guess I am saying this because the current market is built to replace cars every few years anyways. Why not go ahead and give people and incentive to keep their Scout even more. I could see myself keeping both Scout vehicles for years to come. I just don't want them to skimp out on protecting the vehicles. I am sure they are already having a hard enough time trying to figure out where service centers will be but give us some really really good protections in the meantime. Anyways, thank you for listening to my rant! Moral of the story don't by a Ford F150 Hybrid without multiple extended warranties on it!! Anybody know someone that ones a (very nice) but used Ford?!?!

I agree 100% but today’s industries are built on more sales not lifetime running after 1 sale. They need it to be good enough to make buyers happy and failures to be in a way that doesn’t piss off the buyer and cause them to leave the brand. Not saying Scout but that’s how companies stay alive. I do not agree with that but the general market is a throw away society but here is to hoping Scout does exactly what you suggested. It would be refreshing for sure

 

[cyure]

I have thought about this for some time now after dealing with my F150 and all the issues it continues to have. I swear it is one thing after another. But I raise the Warranty question forth to the table. I really want Scout to succeed but I also want them to continue to break the auto industry. Continue to be different and bold. That said I would love to see 10 year warranties across the board. 10 year limited bumper to bumper. 10 year powertrain. 10 year or lifetime on the battery pack. Just go ahead and break the industry some more. I guess I am saying this because the current market is built to replace cars every few years anyways. Why not go ahead and give people and incentive to keep their Scout even more. I could see myself keeping both Scout vehicles for years to come. I just don't want them to skimp out on protecting the vehicles. I am sure they are already having a hard enough time trying to figure out where service centers will be but give us some really really good protections in the meantime. Anyways, thank you for listening to my rant! Moral of the story don't by a Ford F150 Hybrid without multiple extended warranties on it!! Anybody know someone that ones a (very nice) but used Ford?!?!

I have a MOPAR lifetime warranty on my Wrangler and while I love it I understand why Chrysler stopped selling it. No one was getting rid of those cars that have it.

Now it’s my understanding that they have to provide an 8 year warranty on the battery. I thought that was the law on EVs. So we will get a long battery warranty. And that’s why I want the BEV, not as much to break.

 

[SpaceEVDriver]

Scout could offer transferrable lifetime warranties for the first model run of BEVs. After two or three years, do a new model and drop the lifetime warranty to a 100k mile warranty. After two or three more years, do another model and drop back to whatever the standard warranty is from most other manufacturers. That would give a huge benefit to early adopters while costing Scout essentially nothing.

I wouldn’t offer a lifetime or even 100k mile warranty for anything with an ICE; that would be too risky for a new company.

 

[mrgold35]

I would want to know the different time/mileage warranties for the EREV because of the EV components, I.C.E., & normal bumper-to-bumper warranties, extra manufacturers extended warranties we could purchase, and any 3rd party warranties that might good for the Scout nationwide.

I like my Acura's warranties because it stays with the vehicles even if it is leased or sold multiple times:
-Standard at $0: 4 yr/50,000 miles bumper-to-bumper (includes OEM accessories, 24 hr roadside, trip interruption, concierge service)

-Standard Powertrain at $0 : 6 yr/70,000 miles

-hybrid components at $0: 8 years/100,000 miles

-Certified Pre-Owned warranty at $0: 6 yrs/100,000 miles limited bumper-to-bumper and 7 years/100,000 mile powertrain

-Acuracare warranties can be purchased anytime with an active 4yr/50k standard warranty in the low hundreds to +/-$2500 in ranges of 1yr/12,000 extra miles to 5 yrs/120,000 total miles starting once the 4yr/50k expires.

-Corrosion: 5yrs unlimited miles

 

[Logan]

Scout could offer transferrable lifetime warranties for the first model run of BEVs. After two or three years, do a new model and drop the lifetime warranty to a 100k mile warranty. After two or three more years, do another model and drop back to whatever the standard warranty is from most other manufacturers. That would give a huge benefit to early adopters while costing Scout essentially nothing.

I wouldn’t offer a lifetime or even 100k mile warranty for anything with an ICE; that would be too risky for a new company.

In this case, the ICE motor is likely from an estabilished catalog of engines, so its "less" of a worry (imo anyway).

Also, while there are less things to go wrong with an EV, things can still go wrong. I'd assume its mostly because its still "relatively" early days for electric vehicles. So while less to go wrong, its all newer stuff too.

Look at Hyundai/Kia/Genesis's EGMP platforms issues with the ICCU. They're having to extend the warranty on the vehicles on that platform out to like 180k miles due to it.

But I agree, longer warranty on first gen vehicles could be great. Because everyone knows the "watch out for the first gen of a new model" thing. Especially because in this case, its not just the first gen of a new model, its an entirely new brand.

 

[BeerParty]

I think Scout already plans to provide additional warranties:

What additional warranties will be included? | Scout Support

support.scoutmotors.com

 

[speedrye]

I wouldn’t offer a lifetime or even 100k mile warranty for anything with an ICE; that would be too risky for a new company.

If you're building crap that won't last 100k miles, your new company won't hang around long anyway, ICE or BEV. They're talking about an exceptionally-simple engine, running in a very narrow operating range, without standard drivetrain-related abuses. If Scout can't build that and warranty it to last for 100k miles, they're doing something very wrong. I expect the EV-related parts to be more problematic for the warranty, especially the motors/differentials. A full-size truck/SUV can break things in a hurry when equipped with lockers and lots of torque.

I'd definitely like to see a more comprehensive warranty structure for the earliest adopters though, tapering off as the brand earns a reputation for reliability.

Edit: Now that I think about it more, with the lower stress of the EREV on the drivetrain, the motors/diffs (assuming they're the same as the BEV) should last longer and be less prone to breakage.
Lower tow/load ratings=less stress
Slower acceleration numbers=less stress

 

[socal2fast]

Scout could offer transferrable lifetime warranties for the first model run of BEVs. After two or three years, do a new model and drop the lifetime warranty to a 100k mile warranty. After two or three more years, do another model and drop back to whatever the standard warranty is from most other manufacturers. That would give a huge benefit to early adopters while costing Scout essentially nothing.

I wouldn’t offer a lifetime or even 100k mile warranty for anything with an ICE; that would be too risky for a new company.

Yes they need to do something BIG when you can buy a 10year/175,000 on any Ford now.

 

[socal2fast]

If they come out with a warty. like all the other car companies and they are Brand New its a hard pass for me and a LOT of People. then you let others be the Testers for 5-7 years before buying.

 

[R1TVT]

Yes they need to do something BIG when you can buy a 10year/175,000 on any Ford now.

As mentioned on your other thread - that is an extended warranty plan you must OPT INTO AND PAY FOR. That is not FORD's standard warranty!

 

[socal2fast]

As mentioned on your other thread - that is an extended warranty plan you must OPT INTO AND PAY FOR. That is not FORD's standard warranty!

Yes, obviously, but what we’re talking about here is Scout should be offering something to opt into and pay for, just like that, or better.

Definitely will not be satisfied with a standard warranty like other car manufacturers from a brand new company.

 

[R1TVT]

Let's be clear - any OEM not selling an extended warranty is missing out financially based on how these plans are structured. They are now sold for one financial reason - to drive profit margins. Psychologically, they may also provide "peace of mind". These extended warranties directly benefit the OEM. The costs are based on actuarial data that is derived from expected repairs and with margin and contribution profit precisely calculated to benefit them - particularly since repairs will stay "in-network", and many vehicles with warranties are sold before they are used, and an owner may never utilize the full extent of the warranty to the point of even breaking-even based on what they have paid for this warranty.

If Scout decides to support your interest and sell you an extended warranty and that gives you peace of mind, then great.

Many other people will decide to avoid the extended warranty altogether, since the upside to manage that money in other ways will most likely benefit you financially far more in the long run. This just requires some self-discipline.

 

[6-ScoutFamily]

Yes, obviously, but what we’re talking about here is Scout should be offering something to opt into and pay for, just like that, or better.

Definitely will not be satisfied with a standard warranty like other car manufacturers from a brand new company.

Does this mean you are willing to pay a premium price for the vehicle itself? If so, how much?

 

[SpaceEVDriver]

Let's be clear - any OEM not selling an extended warranty is missing out financially based on how these plans are structured. They are now sold for one financial reason - to drive profit margins. Psychologically, they may also provide "peace of mind". These extended warranties directly benefit the OEM. The costs are based on actuarial data that is derived from expected repairs and with margin and contribution profit precisely calculated to benefit them - particularly since repairs will stay "in-network", and many vehicles with warranties are sold before they are used, and an owner may never utilize the full extent of the warranty to the point of even breaking-even based on what they have paid for this warranty.

If Scout decides to support your interest and sell you an extended warranty and that gives you peace of mind, then great.

Many other people will decide to avoid the extended warranty altogether, since the upside to manage that money in other ways will most likely benefit you financially far more in the long run. This just requires some self-discipline.

Exactly this.

We’ve been investing all the money that we would have spent on extended warranty, “protection plans,” gap insurance, and etc any time they were offered for about 30 years. We started doing this very early in our careers. Those investments bought our Mustang Mach-E, our F-150 Lightning, and paid for the trade from the Lightning to the Silverado.

 

[J Alynn]

Let's be clear - any OEM not selling an extended warranty is missing out financially based on how these plans are structured. They are now sold for one financial reason - to drive profit margins. Psychologically, they may also provide "peace of mind". These extended warranties directly benefit the OEM. The costs are based on actuarial data that is derived from expected repairs and with margin and contribution profit precisely calculated to benefit them - particularly since repairs will stay "in-network", and many vehicles with warranties are sold before they are used, and an owner may never utilize the full extent of the warranty to the point of even breaking-even based on what they have paid for this warranty.

If Scout decides to support your interest and sell you an extended warranty and that gives you peace of mind, then great.

Many other people will decide to avoid the extended warranty altogether, since the upside to manage that money in other ways will most likely benefit you financially far more in the long run. This just requires some self-discipline.

Well stated sir

 

[chucchinchilla]

FWIW here is the Kia EV9 and Hyundai Ioniq9 warranty:

• EV System & Battery: 10 years or 100,000 miles (covers the high-voltage battery, electric motor, power control unit, and on-board charger, including capacity loss below 70%).

• Basic/New Vehicle Limited Warranty: 5 years or 60,000 miles.

• Powertrain Warranty: 10 years or 100,000 miles (for the original owner).

• Roadside Assistance: 5 years or 60,000 miles.

• Anti-Perforation (Rust): 5 years or 100,000 miles.

I see no reason why Scout can't offer the same outside of lacking confidence in quality. Hyundai has been doing this since 1998 and has gained a lot of sales/consumer confidence because of it.

 

[maynard]

FWIW here is the Kia EV9 and Hyundai Ioniq9 warranty:

• EV System & Battery: 10 years or 100,000 miles (covers the high-voltage battery, electric motor, power control unit, and on-board charger, including capacity loss below 70%).

• Basic/New Vehicle Limited Warranty: 5 years or 60,000 miles.

• Powertrain Warranty: 10 years or 100,000 miles (for the original owner).

• Roadside Assistance: 5 years or 60,000 miles.

• Anti-Perforation (Rust): 5 years or 100,000 miles.

I see no reason why Scout can't offer the same outside of lacking confidence in quality. Hyundai has been doing this since 1998 and has gained a lot of sales/consumer confidence because of it.

That would be nice - but I'm not aware of any other manufacturer that does this... (I could be wrong)

 

[SpaceEVDriver]

The Rivian R2 has a 4/50k comprehensive and 8/120k battery/drivetrain warranty.
The R1 with the larger battery has 8/150k battery/drivetrain warranty. (Down from 8/175k for the older generation.)

 

[cyure]

The Rivian R2 has a 4/50k comprehensive and 8/120k battery/drivetrain warranty.
The R1 with the larger battery has 8/150k battery/drivetrain warranty. (Down from 8/175k for the older generation.)

That sounds like a great warranty to me. If we get something comparable I certainly wouldn’t be complaining.