Warranty work with the Scout?

[04Ram2500Hemi]

So maybe I’m putting the cart before the horse here, but I have a question regarding warranty. Every new vehicle I’ve had has needed some sort of warranty work. With Scout not having dealerships, what happens when something breaks? When something needs addressed on my Ram or Chevy, I just make an appointment at the local dealership. With Scout this is a little different, especially with the plan to not have dealerships. Maybe this has already been addressed and I missed it, but I’m just curious about our options. Not every fix can be an over the air update.

 

[J Alynn]

So maybe I’m putting the cart before the horse here, but I have a question regarding warranty. Every new vehicle I’ve had has needed some sort of warranty work. With Scout not having dealerships, what happens when something breaks? When something needs addressed on my Ram or Chevy, I just make an appointment at the local dealership. With Scout this is a little different, especially with the plan to not have dealerships. Maybe this has already been addressed and I missed it, but I’m just curious about our options. Not every fix can be an over the air update.

Since the majority of problems on ICE are the mechanical ones repairs are GREATLY reduced on EVs. SM plans on having design showrooms/service buildings throughout the country. I believe what was said at the reveal was if you were within 45-60 minutes of a service center and need service the vehicle would go to the center. Not sure if you take it or they bring loaner and swap-that wasn’t fully covered. If you are more than an hour away it was implied mobile service would come to you home since majority of issues are simple adjustments.

 

[SpaceEVDriver]

As much as I am all-in on EVs, I'm certain there will be warranty work and recalls. All new model and first generation vehicles I have owned or have experience with have had issues that required warranties and recalls to fix.

My (probably vain) hope is that Scout will create a system for independent shops, mechanics, and technicians to get training and certification to perform warranty (and all other) repairs. It would cost them a lot less to provide that to a few thousand shops around the country than to build a few dozen centers. Perhaps they could do both.

 

[Scoutsie]

As much as I am all-in on EVs, I'm certain there will be warranty work and recalls. All new model and first generation vehicles I have owned or have experience with have had issues that required warranties and recalls to fix.

My (probably vain) hope is that Scout will create a system for independent shops, mechanics, and technicians to get training and certification to perform warranty (and all other) repairs. It would cost them a lot less to provide that to a few thousand shops around the country than to build a few dozen centers. Perhaps they could do both.

I thought that the plan was to do mobile repairs when possible and when not possible, you’d bring them in. Where “in” is seems to be up in the air. For warranty work, I’m sure they’ll figure something out that makes sense.

 

[SpaceEVDriver]

I thought that the plan was to do mobile repairs when possible and when not possible, you’d bring them in. Where “in” is seems to be up in the air. For warranty work, I’m sure they’ll figure something out that makes sense.

That was my understanding as well. I think Scout could do better than that, though and could potentially simultaneously garner a much larger following than any other EV manufacturer by offering free training and certification to non-dealer shops. The local independent mechanic is being left out in the cold by the dealership model and the elitism of EV repairs, IMO. Reducing some of the FUD by inviting them to participate in training and certification (and the subsequent warranty repair payments) would be a huge coup.

 

[ohvrider]

I think they will do repairs like Rivian? So a mobile reapair van will come or a tow truck if major?

 

[SlipperyGary]

With any luck, we will be able to repair them at Volkswagen dealerships.