Service Center

[mbeadnell]

I just had a chat and was told that 80 percent of services would be done remotely. When I asked about other 20 percent for things that cannot be done remotely I was told they did not have that information. This is very alarming and a detail that should have been thought out. I cannot imagine this. I hope scout can do better than that as a customer will want to know how they will have a vehicle serviced and repaired if it cannot be done remotely. This unfortunately will discourage myself and I am sure others.

 

[Chuckles]

I just had a chat and was told that 80 percent of services would be done remotely. When I asked about other 20 percent for things that cannot be done remotely I was told they did not have that information. This is very alarming and a detail that should have been thought out. I cannot imagine this. I hope scout can do better than that as a customer will want to know how they will have a vehicle serviced and repaired if it cannot be done remotely. This unfortunately will discourage myself and I am sure others.

It doesn't mean Scout doesn't have a plan. We know they will have service centers. It was discussed when they were introduced to the public back in October. What we don't know are the locations. Scout also never ruled out using a third party for service. They have two years to announce and set up their plans.

 

[mbeadnell]

It doesn't mean Scout doesn't have a plan. We know they will have service centers. It was discussed when they were introduced to the public back in October. What we don't know are the locations. Scout also never ruled out using a third party for service. They have two years to announce and set up their plans.

I believe that is a plan that should be presented first or very early in process. Any manufacturer is this way. I do believe they have a plan and will be presented. It’s just opposite process then anything I have ever heard.

 

[Chuckles]

I believe that is a plan that should be presented first or very early in process. Any manufacturer is this way. I do believe they have a plan and will be presented. It’s just opposite process then anything I have ever heard.

This is what was reported in an Automotive News article about Scout:

The first 25 locations will be in 16 major markets, from New York to Miami and Seattle to San Diego.

The 25 locations will either be Scout Studios, where customers shop and interact with a sales adviser, or Scout Workshops, where service is performed, company officials say.

The Scout-owned facilities will be standalone sites or in retail centers such as malls.

Expansion

Scout plans to grow quickly after launching sales, targeting 57 retail and service sites in year two, including two in Canada.

Beyond that second year, Scout plans to add 10 rooftops annually until it reaches 100 in 2032. Ninety-three locations will be in the U.S. while seven will be in Canada, Thacker said.

“Those rooftops will put us within 200 miles of 85 percent or more of projected Scout owners,” Thacker said.

Thacker said the workshops will be the hub of its network and signaled Scout Motors is investing significantly in service operations.

Scout plans to have 1,300 service bays staffed by 1,400 technicians by 2032. A quarter of service demand will be handled by mobile service units, Thacker estimated.

Around 80 percent of each workshop’s square footage will be dedicated to service and work stalls. The remaining space will be customer-facing zones with a lounge-like amenities.

For Scout owners who live within 45 minutes of a workshop, the brand anticipates those customers will go there for service and repairs.

For more-remote customers within 200 miles of a workshop, Scout will rely on mobile service units. Scout may also create a list of certified service partners, Thacker said.

For customers that live beyond 200 miles of a workshop, Scout plans to have traveling mobile technicians, but Thacker expects those instances to be rare.

 

[R1TVT]

I just had a chat and was told that 80 percent of services would be done remotely. When I asked about other 20 percent for things that cannot be done remotely I was told they did not have that information. This is very alarming and a detail that should have been thought out. I cannot imagine this. I hope scout can do better than that as a customer will want to know how they will have a vehicle serviced and repaired if it cannot be done remotely. This unfortunately will discourage myself and I am sure others.

Whoa~ big shooter coming in 'a guns a blazin'

Who did you ask? They may not want to share all those details yet, since they likely still have planning to do around precise market locations, labor opportunities, real estate prices, proximity to logistics, etc... This does NOT need to be set in stone while they are still building a factory, and many of these processes will evolve in parallel to production, not in a binary order.

Oh, and see above ^^^^

 

[cyure]

This is what was reported in an Automotive News article about Scout:

The first 25 locations will be in 16 major markets, from New York to Miami and Seattle to San Diego.

The 25 locations will either be Scout Studios, where customers shop and interact with a sales adviser, or Scout Workshops, where service is performed, company officials say.

The Scout-owned facilities will be standalone sites or in retail centers such as malls.

Expansion

Scout plans to grow quickly after launching sales, targeting 57 retail and service sites in year two, including two in Canada.

Beyond that second year, Scout plans to add 10 rooftops annually until it reaches 100 in 2032. Ninety-three locations will be in the U.S. while seven will be in Canada, Thacker said.

“Those rooftops will put us within 200 miles of 85 percent or more of projected Scout owners,” Thacker said.

Thacker said the workshops will be the hub of its network and signaled Scout Motors is investing significantly in service operations.

Scout plans to have 1,300 service bays staffed by 1,400 technicians by 2032. A quarter of service demand will be handled by mobile service units, Thacker estimated.

Around 80 percent of each workshop’s square footage will be dedicated to service and work stalls. The remaining space will be customer-facing zones with a lounge-like amenities.

For Scout owners who live within 45 minutes of a workshop, the brand anticipates those customers will go there for service and repairs.

For more-remote customers within 200 miles of a workshop, Scout will rely on mobile service units. Scout may also create a list of certified service partners, Thacker said.

For customers that live beyond 200 miles of a workshop, Scout plans to have traveling mobile technicians, but Thacker expects those instances to be rare.

thanks for posting this.

 

[mbeadnell]

Whoa~ big shooter coming in 'a guns a blazin'

Who did you ask? They may not want to share all those details yet, since they likely still have planning to do around precise market locations, labor opportunities, real estate prices, proximity to logistics, etc... This does NOT need to be set in stone while they are still building a factory, and many of these processes will evolve in parallel to production, not in a binary order.

Oh, and see above ^^^^

Agree to disagree

 

[mbeadnell]

This is what was reported in an Automotive News article about Scout:

The first 25 locations will be in 16 major markets, from New York to Miami and Seattle to San Diego.

The 25 locations will either be Scout Studios, where customers shop and interact with a sales adviser, or Scout Workshops, where service is performed, company officials say.

The Scout-owned facilities will be standalone sites or in retail centers such as malls.

Expansion

Scout plans to grow quickly after launching sales, targeting 57 retail and service sites in year two, including two in Canada.

Beyond that second year, Scout plans to add 10 rooftops annually until it reaches 100 in 2032. Ninety-three locations will be in the U.S. while seven will be in Canada, Thacker said.

“Those rooftops will put us within 200 miles of 85 percent or more of projected Scout owners,” Thacker said.

Thacker said the workshops will be the hub of its network and signaled Scout Motors is investing significantly in service operations.

Scout plans to have 1,300 service bays staffed by 1,400 technicians by 2032. A quarter of service demand will be handled by mobile service units, Thacker estimated.

Around 80 percent of each workshop’s square footage will be dedicated to service and work stalls. The remaining space will be customer-facing zones with a lounge-like amenities.

For Scout owners who live within 45 minutes of a workshop, the brand anticipates those customers will go there for service and repairs.

For more-remote customers within 200 miles of a workshop, Scout will rely on mobile service units. Scout may also create a list of certified service partners, Thacker said.

For customers that live beyond 200 miles of a workshop, Scout plans to have traveling mobile technicians, but Thacker expects those instances to be rare.

This is good and what I was looking for. Thanks for this.

 

[J Alynn]

I just had a chat and was told that 80 percent of services would be done remotely. When I asked about other 20 percent for things that cannot be done remotely I was told they did not have that information. This is very alarming and a detail that should have been thought out. I cannot imagine this. I hope scout can do better than that as a customer will want to know how they will have a vehicle serviced and repaired if it cannot be done remotely. This unfortunately will discourage myself and I am sure others.

Who did you converse with?

 

[J Alynn]

I just had a chat and was told that 80 percent of services would be done remotely. When I asked about other 20 percent for things that cannot be done remotely I was told they did not have that information. This is very alarming and a detail that should have been thought out. I cannot imagine this. I hope scout can do better than that as a customer will want to know how they will have a vehicle serviced and repaired if it cannot be done remotely. This unfortunately will discourage myself and I am sure others.

sM has been thinking and planning all this for over 4 years. I’d still curious who stated this as I‘D be shocked to hear that is true. Perhaps @Jamie@ScoutMotors can shed some light before this becomes an ugly rumor

 

[Chuckles]

Here's the information available on the website:

 

[oldgeeksguide]

The Scout-owned facilities will be standalone sites or in retail centers such as malls.

Please not in a mall, I can barely bring myself to visit the local mall any more.
“The pain, the pain”

 

[J Alynn]

Here's the information available on the website:

Like to see the FAQ’s from the website. Helps avoid the here-say factor

 

[mbeadnell]

Who did you converse with?

Shakia from chat on website.

 

[mbeadnell]

Here's the information available on the website:

I find this difficult to believe. The presence of a workshop is necessary…..only so much mobile work you can do without a home base.

 

[cyure]

I find this difficult to believe. The presence of a workshop is necessary…..only so much mobile work you can do without a home base.

Hello. Beg to differ, what they are proposing just makes sense to me. I live about 20 minutes from the Rivian factory so saw them on the road when no one knew what they were. They have grown up without a dealer network to provide service and what they have done sounds very similar to what Scout is proposing. I follow quite a few Rivian owners and one posted this the other day.

Rivian Targets 70% Mobile Service by End of Year

Rivian CEO RJ Scaringe just shared an encouraging update on Instagram about the company’s expanding service network. After facing early challenges meeting demand in certain areas, Rivian is quickly scaling up to improve support for its growing customer base. The company now operates 77 physical...

riviantrackr.com

Now you can choose not to believe what Scout has posted, it’s a free country. I chose to believe them at this point. Unfortunately this is another one of those things we just have to have patience with. We are only 7 months from reveal and 2-1/2 years out from end of 2027 when it’s projected to start arriving in our hot little hands.

I think of Scout Motors as an iceberg and we are only seeing the tip What’s happening under the water is immense. Heck we finally just saw a different wheel design and more off-road options last week! Some of
The people on this forum have been here for 2-1/2 years. This just takes time. I’m willing to give SM grace and I have confidence they will release info when it’s appropriate. What I will not do is insist they don’t know what they are doing. I placed my reservation as quickly as I could get to my computer once I watched the reveal on October 24th. I hope you stick with this community and SM and continue to learn with the rest of us.

 

[Chavannigans]

I think it’s pretty rad that you’ll be able to text them for service at home.

In the demo chat bot runs a diagnosis, finds the window regulator went bad and threw an error. Then it found something else the owner wasn’t aware of and asks if the owner wants to address that too.

Then the owner gets a quote with labor and materials. Approves it. Schedules it. And pays it all on the phone once the work is complete.

One thing Scout needs to do well is offer detailed instruction and photos for owners to do things on their own if they don’t want to drive it hours away to a Scout shop or wait for a mobile tech.

Edit: This article lays out the entire approach for service and sales from Scout and it’s packed to the gills with the information like Chuckles was sharing.

Including screenshots of the service chat feature and how it works.

Here’s Scout's Full Presentation On How It Plans To Sell And Fix Cars Without Dealers - The Autopian

There is some part of me that felt as if the launch of the Scout brand was Volkswagen essentially trying to start over in America after far too many years failing to offer products that Americans actually want. This rebirth would start with a brand that has a rich American heritage; a Detroit...

www.theautopian.com

 

[dreamweaver]

I think it’s pretty rad that you’ll be able to text them for service at home.

In the demo chat bot runs a diagnosis, finds the window regulator went bad and threw an error. Then it found something else the owner wasn’t aware of and asks if the owner wants to address that too.

Then the owner gets a quote with labor and materials. Approves it. Schedules it. And pays it all on the phone once the work is complete.

One thing Scout needs to do well is offer detailed instruction and photos for owners to do things on their own if they don’t want to drive it hours away to a Scout shop or wait for a mobile tech.

Edit: This article lays out the entire approach for service and sales from Scout and it’s packed to the gills with the information like Chuckles was sharing.

Including screenshots of the service chat feature and how it works.

Here’s Scout's Full Presentation On How It Plans To Sell And Fix Cars Without Dealers - The Autopian

There is some part of me that felt as if the launch of the Scout brand was Volkswagen essentially trying to start over in America after far too many years failing to offer products that Americans actually want. This rebirth would start with a brand that has a rich American heritage; a Detroit...

www.theautopian.com

I noticed something interesting at the end of this article. Most of the commenters don’t seem to know much about Scout Motors. They don’t know how they came to be or that they’re not Volkswagen. In fact, they’re just a single vehicle manufacturer under the Volkswagen Group.

 

[Chavannigans]

I noticed something interesting at the end of this article. Most of the commenters don’t seem to know much about Scout Motors. They don’t know how they came to be or that they’re not Volkswagen. In fact, they’re just a single vehicle manufacturer under the Volkswagen Group.

To be fair, we are a very small group of people nerding out about vehicles that wont hit the pavement for another 3 years.

There are millions of auto enthusiasts that have never heard of Scout because they were too young to know about the originals and not interested in EVs so the new ones arent even on their radars.

 

[dreamweaver]

To be fair, we are a very small group of people nerding out about vehicles that wont hit the pavement for another 3 years.

There are millions of auto enthusiasts that have never heard of Scout because they were too young to know about the originals and not interested in EVs so the new ones arent even on their radars.

I was simply tempering my response to people commenting on something they know little about. I guess this happens all the time.