Test drove a couple Wranglers today…

[J Alynn]

Okay I’m putting this here because I don’t want to start a whole thread. About a month ago the Toyota dealer where we get the Supra serviced sent me a text offering a $300 service contract that included roadside assistance, 3 oil changes and 3 tire rotations in 2 years. Supra oil changes are $250 each and the tires are different size front and back so I don’t need that, but it didn’t sound right to me. I texted back and specifically asked is my Supra included in this deal. So I can get an oil change now, one in 2026 and one in 2027 all for $300 and will have two years of roadside assistance. Got the text back yes and made my appointment.

Went today and said I’m here for the service contract deal. They didn’t say anything. I go to checkout and they said the price was $250. I said nope I’m getting the service contract deal I was offered. Oh it doesn’t include the Supra or GR86. This is why I save my text messages because I knew it didn’t sound right. The service adviser read the whole chain and went and talked to the service manager. He came back and said let me write up your service contract. We don’t want to lose your business so we will take the $850 loss on this contract. I said thank you and sounds like a learning lesson for the people texting all your customers.

The lesson today is keep all your communications with dealerships!

Good for you!

 

[cyure]

Good for you!

I mean I knew it didn’t sound right. It was too big a discount but they insisted so who am I to argue.

 

[Logan]

Okay I’m putting this here because I don’t want to start a whole thread. About a month ago the Toyota dealer where we get the Supra serviced sent me a text offering a $300 service contract that included roadside assistance, 3 oil changes and 3 tire rotations in 2 years. Supra oil changes are $250 each and the tires are different size front and back so I don’t need that, but it didn’t sound right to me. I texted back and specifically asked is my Supra included in this deal. So I can get an oil change now, one in 2026 and one in 2027 all for $300 and will have two years of roadside assistance. Got the text back yes and made my appointment.

Went today and said I’m here for the service contract deal. They didn’t say anything. I go to checkout and they said the price was $250. I said nope I’m getting the service contract deal I was offered. Oh it doesn’t include the Supra or GR86. This is why I save my text messages because I knew it didn’t sound right. The service adviser read the whole chain and went and talked to the service manager. He came back and said let me write up your service contract. We don’t want to lose your business so we will take the $850 loss on this contract. I said thank you and sounds like a learning lesson for the people texting all your customers.

The lesson today is keep all your communications with dealerships!

I bought my new vehicle 6 weeks ago.

They had somehow lost the second key. They said they'd send it later that day.

After something like 25 texts and emails, they finally reached out 1.5 weeks ago with info that they'd finally received the replacement key (they'd lost it and had to get a new one).

They've promised to send it each Monday since then, and so far, no action on their side.

Dealers freaking SUCK.

(yes, I could drive over there, but its over an hour away, and has been "not a great time for that" for too long. Maybe I'll get off my butt and do that if this doesn't resolve soon).