I have read Canada will start with BC, Ontario and Quebec for support, anyone have insight of Edmonton, Alberta support centres planned? Currently have a Terra reserved, but might cancel if no local support center is planned at launch.
Canada Support
- Thread starter Dietz88
- Start date
-
From all of us at Scout Motors, welcome to the Scout Community! We created this community to provide Scout vehicle owners, enthusiasts, and curiosity seekers with a place to engage in discussion, suggestions, stories, and connections. Supportive communities are sometimes hard to find, but we're determined to turn this into one.
Additionally, Scout Motors wants to hear your feedback and speak directly to the rabid community of owners as unique as America. We'll use the Scout Community to deliver news and information on events and launch updates directly to the group. Although the start of production is anticipated in 2026, many new developments and milestones will occur in the interim. We plan to share them with you on this site and look for your feedback and suggestions.
How will the Scout Community be run? Think of it this way: this place is your favorite local hangout. We want you to enjoy the atmosphere, talk to people who share similar interests, request and receive advice, and generally have an enjoyable time. The Scout Community should be a highlight of your day. We want you to tell stories, share photos, spread your knowledge, and tell us how Scout can deliver great products and experiences. Along the way, Scout Motors will share our journey to production with you.
Scout is all about respect. We respect our heritage. We respect the land and outdoors. We respect each other. Every person should feel safe, included, and welcomed in the Scout Community. Being kind and courteous to the other forum members is non-negotiable. Friendly debates are welcomed and often produce great outcomes, but we don't want things to get too rowdy. Please take a moment to consider what you post, especially if you think it may insult others. We'll do our best to encourage friendly discourse and to keep the discussions flowing.
So, welcome to the Scout Community! We encourage you to check back regularly as we plan to engage our members, share teasers, and participate in discussions. The world needs Scouts™. Let's get going.
We are Scout Motors.
don’t know if any of that is true, I’m sure there will be support in Canada. They will launch with 2 Studios. And expand to 7 Studios around 2030
I'd be surprised if anything is opened in Canada unless the tariff issues are resolved. It might not be an economically viable proposition.
Even then, there could be a certain degree of backlash on American goods which might give Scout pause. Though measuring that in advance is tricky.
But taking all that out of consideration, I'm sure they will do something similar to what Rivian did who so far only have 4 to date, in Vancouver, Calgary, Toronto and Montreal. You just have to follow the demographics, reservation holder locations, charging infrastructure, etc. On these, I think Calgary would likely be their choice over Edmonton and I doubt very much you'll get 2 in Alberta to start. You might not even get 1.
Nothing is guaranteed...even less so now. I wouldn't place an order unless there was something at least in Alberta somewhere but everyone has to manage their own risk tolerance. A robust mobile service fleet would help calm some fears.
Even then, there could be a certain degree of backlash on American goods which might give Scout pause. Though measuring that in advance is tricky.
But taking all that out of consideration, I'm sure they will do something similar to what Rivian did who so far only have 4 to date, in Vancouver, Calgary, Toronto and Montreal. You just have to follow the demographics, reservation holder locations, charging infrastructure, etc. On these, I think Calgary would likely be their choice over Edmonton and I doubt very much you'll get 2 in Alberta to start. You might not even get 1.
Nothing is guaranteed...even less so now. I wouldn't place an order unless there was something at least in Alberta somewhere but everyone has to manage their own risk tolerance. A robust mobile service fleet would help calm some fears.
The Automotive News article from October said no service centers for Canada in year one:
The first 25 locations will be in 16 major markets, from New York to Miami and Seattle to San Diego.
The 25 locations will either be Scout Studios, where customers shop and interact with a sales adviser, or Scout Workshops, where service is performed, company officials say.
The Scout-owned facilities will be standalone sites or in retail centers such as malls.
Expansion
Scout plans to grow quickly after launching sales, targeting 57 retail and service sites in year two, including two in Canada.
Beyond that second year, Scout plans to add 10 rooftops annually until it reaches 100 in 2032. Ninety-three locations will be in the U.S. while seven will be in Canada, Thacker said.
“Those rooftops will put us within 200 miles of 85 percent or more of projected Scout owners,” Thacker said.
Thacker said the workshops will be the hub of its network and signaled Scout Motors is investing significantly in service operations.
Scout plans to have 1,300 service bays staffed by 1,400 technicians by 2032. A quarter of service demand will be handled by mobile service units, Thacker estimated.
Around 80 percent of each workshop’s square footage will be dedicated to service and work stalls. The remaining space will be customer-facing zones with a lounge-like amenities.
For Scout owners who live within 45 minutes of a workshop, the brand anticipates those customers will go there for service and repairs.
For more-remote customers within 200 miles of a workshop, Scout will rely on mobile service units. Scout may also create a list of certified service partners, Thacker said.
For customers that live beyond 200 miles of a workshop, Scout plans to have traveling mobile technicians, but Thacker expects those instances to be rare.
The first 25 locations will be in 16 major markets, from New York to Miami and Seattle to San Diego.
The 25 locations will either be Scout Studios, where customers shop and interact with a sales adviser, or Scout Workshops, where service is performed, company officials say.
The Scout-owned facilities will be standalone sites or in retail centers such as malls.
Expansion
Scout plans to grow quickly after launching sales, targeting 57 retail and service sites in year two, including two in Canada.
Beyond that second year, Scout plans to add 10 rooftops annually until it reaches 100 in 2032. Ninety-three locations will be in the U.S. while seven will be in Canada, Thacker said.
“Those rooftops will put us within 200 miles of 85 percent or more of projected Scout owners,” Thacker said.
Thacker said the workshops will be the hub of its network and signaled Scout Motors is investing significantly in service operations.
Scout plans to have 1,300 service bays staffed by 1,400 technicians by 2032. A quarter of service demand will be handled by mobile service units, Thacker estimated.
Around 80 percent of each workshop’s square footage will be dedicated to service and work stalls. The remaining space will be customer-facing zones with a lounge-like amenities.
For Scout owners who live within 45 minutes of a workshop, the brand anticipates those customers will go there for service and repairs.
For more-remote customers within 200 miles of a workshop, Scout will rely on mobile service units. Scout may also create a list of certified service partners, Thacker said.
For customers that live beyond 200 miles of a workshop, Scout plans to have traveling mobile technicians, but Thacker expects those instances to be rare.
Just canceled my reservation, I still will buy a Terra, but will be waiting for local support.
I am sorry to hear we are losing our canadian Scouts. Hopefully these trade wars will end soon and we can get back to being good neighbors.
Yeah that’s what it is. I wasn’t pulling up the article lol. I was trying to keep potential Scout owners not get rid of them. And plus it’s 80% owner repairable.
Yes, I had also edited my response and removed not including no Scout locations in Canada in the first year as I didn't want to be too negative and you never know for sure but this is certainly a strategy Rivian took so it would come as no surprise. I wouldn't necessarily cancel reservations though. You would still be in line to get one early when they do appear in Canada. I had read the Automotive News article originally so was fully prepared to not see any locations in Canada in year one. Though these are just projections. Things can change. But I think it would only be fair to delay and then roll out at least 2 if not 4 locations rather than only open 1 in the first year for example. That would only alienate people.
It can be difficult to not take these things personally and just bail on Scout but it's just business at the end of the day. There is no ill will intended by Scout. They have much bigger things to worry about than their CDN market right now.
VAG has always done well in Canada and I think that would be reciprocated through Scout as best as possible, unlike Rivian who really does seem to consider us an afterthought. My biggest fear with an R2 is service, even with existing locations in place for some time now.
It can be difficult to not take these things personally and just bail on Scout but it's just business at the end of the day. There is no ill will intended by Scout. They have much bigger things to worry about than their CDN market right now.
VAG has always done well in Canada and I think that would be reciprocated through Scout as best as possible, unlike Rivian who really does seem to consider us an afterthought. My biggest fear with an R2 is service, even with existing locations in place for some time now.
No service centers have been built, so things can indeed change. Canceling at this point does seem premature, but to each their own. The more Canadian reservations, the more likely Scout will expand their service network up North. 80% user serviceability is great in theory, but not helpful for warranty work.
That would depend on what it is exactly. If it’s something simple ex. a pedal like CyberTruck that’s something an owner could do. Something powertrain or airbag related thats something service would need to do. Especially with DTC they can specify who can do warranty work.
Last edited:
SM has also indicated mobile techs will be used when beyond 100 miles (believe that was distance) so obviously warranty work is never convenient but knowing they will likely have techs assigned regionally will be the benefit when you don’t have a physical center to go too. Obviously those ordering harvester versions will have more associated work but should still be easy enough with mobile techs
Last edited:
I've always thought that mobile servicing is the real reason Scouts are designed to allow 80% of repairs done in the driveway. The self-repair angle seems more like marketing than an act of altruism by Scout.
Or you could call it “aligned interests”
I'm keeping my reservation. 2028 is a long way away and a lot can happen. I don't think Canada will tariff these vehicles, we aren't stupid. We'll see what happens. As for repairs I've owned enough EVs over the years to not be too worried about it. A lot of stuff can be done at local garages. For warranty stuff I'm sure they'll figure out some arrangement. We'll have to wait and see. I expect as one of the early owners I'll be giving people a lot of test drives and rides in my new Scout for a year or two just like what happened with my Ioniq 5. Hopefully Scout offers some kind of referral program, it would be nice to get some kind of perk for selling vehicles (the Ioniq really sold itself but Hyundai has no such program so no perks for getting a dozen people to buy Ionq 5's! lol)
Too nice giving rides. People can look at mine up close and from far. But when it comes to rides it’s a no. I gave one guy a ride in my g80, he decided to reach in “the black hole” and he pulled out my pew pew. And I said get out, you don’t start tearing peoples cars apart on a drive. And that was the last time I’ve ever allowed someone I didn’t know in my car.
Last edited:
I don’t know, EVs are way simpler than a gas car to maintain by the consumer in todays world since gas engine are heavily influenced by computers and plastic covers, and from Deckers interviews it seems they are moving I;the direction of consumer repairs. Which in this day and age Right to repair is something that’s needed. And Scout has the opportunity to do it. The same way the old Scouts did.
I think is is very sensible. Lot of time to see what's going to be.
Yeah, I don't feel the need to carry a pew pew in my vehicles so that will never be a problem. People are generally friendly and interested, they're curious and I'm happy to help them learn why EVs are better. I've never felt threatened or anything. I guess we just live very differently. Here in the developed world we don't need pew pews in our vehicles unless you're actually going out hunting that day.
Here in the Freeworld we have a little thing called the 2nd Amendment, which is truly a great thing. Especially when in the big cities. Where I live along the shore, we are all highly friendly and laid back. It was more of where I gave the ride. Which it was in one of the cities I mentioned in an earlier topic. Philly, Trenton, Camden. I won't say which.
And its mainly a range pewpew.
Last edited:
Similar threads
