Warranty Considerations

[J Alynn]

So dumb question. I have no concerns on service even early on but what happens when you get T-boned by a 16 year old. Is it a free for all for repair and paint etc… or how does that work. Do you go to your favorite body shop or will you need to have it towed to an approved/corporate SM center? Those who have had EV’s for awhile, how did/does that work?

 

[maynard]

So dumb question. I have no concerns on service even early on but what happens when you get T-boned by a 16 year old. Is it a free for all for repair and paint etc… or how does that work. Do you go to your favorite body shop or will you need to have it towed to an approved/corporate SM center? Those who have had EV’s for awhile, how did/does that work?

Great question…

 

[cyure]

So dumb question. I have no concerns on service even early on but what happens when you get T-boned by a 16 year old. Is it a free for all for repair and paint etc… or how does that work. Do you go to your favorite body shop or will you need to have it towed to an approved/corporate SM center? Those who have had EV’s for awhile, how did/does that work?

There’s a body shop near us and the lot is always full of teslas and Rivians.

 

[6-ScoutFamily]

I wouldn't use any other manufacturer as a barometer for Scout's ability to back their product. We genuinely operate as our own company. The platform itself is brand new and not based on any existing VW platform.

This is extremely encouraging to have you say this explicitly.

 

[J Alynn]

There’s a body shop near us and the lot is always full of teslas and Rivians.

Sure but you have Rivian right around the corner. I wonder if they are contracted since so close

 

[cyure]

Sure but you have Rivian right around the corner. I wonder if they are contracted since so close

 

[J Alynn]

You should stop in and ask

 

[R1TVT]

The answer is "that it will likely depend" with Scout. Also, given the nature of these trucks and SUV's, if you are T-Boned, it is much more likely that you will have a totaled vehicle - particularly with the battery and frame considerations.

As a consumer you have certain rights when it comes to repairs, and as an OEM you have certain rights when it comes to the warranties that you provide & honor. If, for example, you take your truck to a "non-certified" shop there could be warranty implications. We'll see how Scout handles this, but I'm guessing a bunch of work will be able to be performed by an owner or any shop and by carved-out of any unfavorable warranty considerations for Scout owners. But other work to certain systems or sub systems may need to be done at a certified Scout location...

I see this as one differentiator that has been alluded to by Scout. But really TBD until we read the warranty & see any fine print.

 

[R1TVT]

Is Rivian Warranty Void with Non-Rivian Service? - Support

Check details on maintaining your Rivian warranty when servicing at non-Rivian locations. Ensure proper maintenance to avoid voiding the vehicle's warranty.

rivian.com

 

[strider]

So dumb question. I have no concerns on service even early on but what happens when you get T-boned by a 16 year old. Is it a free for all for repair and paint etc… or how does that work. Do you go to your favorite body shop or will you need to have it towed to an approved/corporate SM center? Those who have had EV’s for awhile, how did/does that work?

Now that there is a Tesla Service Center in town, they do body shop work. Prior to that they had "recommended" body shops to which they would refer you.

No car company can void your warranty for using non-factory service. The factory has to PROVE that the repair was faulty and directly caused the warranty issue before they can deny the claim. There is long-settled case law on this.

But keep in mind that collision damage has nothing to do with the factory. It is between you and the insurance company. So you would be free to take your Scout to your favorite body shop and have them do the repair. It took Tesla a long time to create their parts.tesla.com website but I think that was a resource/prioritization issue more than a malicious attempt to force people to use their Service Centers.

 

[J Alynn]

Now that there is a Tesla Service Center in town, they do body shop work. Prior to that they had "recommended" body shops to which they would refer you.

No car company can void your warranty for using non-factory service. The factory has to PROVE that the repair was faulty and directly caused the warranty issue before they can deny the claim. There is long-settled case law on this.

But keep in mind that collision damage has nothing to do with the factory. It is between you and the insurance company. So you would be free to take your Scout to your favorite body shop and have them do the repair. It took Tesla a long time to create their parts.tesla.com website but I think that was a resource/prioritization issue more than a malicious attempt to force people to use their Service Centers.

Parts availability will become critical early on for those types of instances where accident damage occurs. Hoping that isn’t an issue in the early days because sadly we all know someone’s scout will be a victim and then it becomes a question of who’s qualified and what is parts availability look like.

 

[chucchinchilla]

I wouldn't use any other manufacturer as a barometer for Scout's ability to back their product. We genuinely operate as our own company. The platform itself is brand new and not based on any existing VW platform.

To be clear I was referring to the logic of R1TVT's comment. To your point, Scout does stand on it's own and the products are unique to Scout, but it absolutely has VW DNA given the use of shared resources like RV Tech, shared suppliers, and virtually all of leadership has come from VW Group (CEO, CIO, CTO, COO/CTO, Chief Production Officer, VP Sales&Marketing, etc.). By the way I think this is a good thing.

 

[R1TVT]

To be clear I was referring to the logic of R1TVT's comment.

To be clear about my earlier comment on flattening the curve, I was referring mostly to experience and shared learnings from VW that can be implemented by, or passed down to Scout. For example, Scout can potentially hire key personnel to bring advanced manufacturing, robotic, operational, or other expertise to the facility to help ramp production, or improve initial quality (based on their experience underneath the VW umbrella), should Scout choose to hire them.