Trail Side Fixes?
- Thread starter bobz
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They are going to rely heavily on mobile service, but trail fixes will probably not be a part of that strategy… at least initially.
You’d need to hire and train not only competent mechanics, but mechanics that actually know how to do field repairs and have off-roading experience.
Most techs these days are parts changers that would not want to work in the elements.
I do like where your mind is at though. I am hoping I can buy some spare CV shafts when I pick up my Scout. That’s about as high as my hopes are for trail fixes.
If you are worried about trail repairs I would definitely find a local group to wheel with that has experience. They usually have a few guys that can get you back on the road if something breaks in a sketchy place.
NEVER wheel alone in places you feel you may break something.
You’d need to hire and train not only competent mechanics, but mechanics that actually know how to do field repairs and have off-roading experience.
Most techs these days are parts changers that would not want to work in the elements.
I do like where your mind is at though. I am hoping I can buy some spare CV shafts when I pick up my Scout. That’s about as high as my hopes are for trail fixes.
If you are worried about trail repairs I would definitely find a local group to wheel with that has experience. They usually have a few guys that can get you back on the road if something breaks in a sketchy place.
NEVER wheel alone in places you feel you may break something.
So its just a guess on this from you and not confirmed by Scout Motors officials.
I’m hoping for spare CVs and tie rod ends.
Mobile service: confirmed
Offroad service/trail recovery: speculation
$5 says there’s no trail side service ever, imo. Cool idea but the logistics and overhead would be…impressive. Not to mention liability if they as the manufacturer tear up your car recovering it.
I’d love to lose that $5 though…
Sure you could say that.
Do you know of any other companies that offer trail side repairs for their vehicles?
Because I dont, and it seems like a very niche and expensive program for a new company to deploy.
Im not saying its a bad idea, but its not a realistic one.
If you want to know what Scout DOES plan to offer direct from the source, this article has it all combined in one spot.
Here’s Scout's Full Presentation On How It Plans To Sell And Fix Cars Without Dealers - The Autopian
There is some part of me that felt as if the launch of the Scout brand was Volkswagen essentially trying to start over in America after far too many years failing to offer products that Americans actually want. This rebirth would start with a brand that has a rich American heritage; a Detroit...
www.theautopian.com
Also, dont be so fast to dismiss everything else I said about trail repairs.
It is selfish to endanger the lives of other people if you choose to go offroading alone and wind up stranded in a disabled vehicle needing to be rescued.
Do not go wheeling places you arent familiar with alone if you cant fix your own vehicle.
It would be a guess but I’ll second @Chavannigans -they are a manufacturer first and foremost. And sadly I always look at the frivolous law suit angle-tech from SM comes out, slips while fixing something basic and damages something expensive-then what happens. To me it’s like specialty parts-let the experts handle the non- manufacturing portions of the community experience. Knowing a lot of SM service will be mobile I’d be pissed as an owner of I had a legit issue and had to wait for a tech while they went 20 miles off road to fix something that broke beyond the typical use of the vehicle. I also get where you are going and I think in time if SM set up a few specialty recovery units and honestly-a pay for use service like all other recovery groups do that would be worthwhile. Set them up near the bigger, well known outposts that might pay for itself in time. But first couple years SM will be balancing service and sales growth and brand new vehicles will have issues so tech time will be critical to right the wrongs so to speak and keep SM in a positive spot light. It is a great suggestion though-but after they are established. My opinion anyway.
I was going to ask... Which OEM's offer trailside service as part of their roadside assistance program? Which offer it as an upgrade?
You know…. It would probably get a lot of eyeballs on Scout if they offered free recovery service in Moab and used a Terra service truck to do it.
They could offer the service during certain events where there are Toyotas or other brand demographics they are planning to capture.
I think for events it is more than reasonable and yeah-good publicity but on a random given day it would need to be a pay service IMO. Could be cheaper than recovery companies. I’ve done bike fundraiser rides and the various local shops sponsor and set up free repair service so something like that for a large event makes total sense.
Probably easier to offer reliability. Besides not many people are taking a brand new vehicle offroad.
Mildly interesting hot take.
How exactly can a company with a new vehicle design establish reliability to your satisfaction?
We could point to Rivian. Of course there are going to be bumps & bugs along the road at launch (like any other new company or product) and scaling of the service side of the business will come over time, but reliability is very achievable considering the amount of EV truck development that has taken place (and will have taken place) by the time of launch. SW will be a key driver in the equation for Scout too.... One other reason why I am excited about the partnership and Zonal Architecture.
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Back to your question. I speculate that, outside of specific event related promos, there is a 0% chance that Scout offers mobile on-trail service.
That said, I also speculated that there was a 100% chance that Dana would supply axles for Scout, so.....
That's very promising. Now if it just said "any time" , anywhere. That would be definitive.
I think of "24/7 Roadside Assistance" as changing a flat, sending a tow truck, etc.
Not as sending a Scout certified tech out to repair your EV while you wait.
They are going to depend heavily on Mobile Service Technicians (sending someone to your work or home driveway) to do maintenance and repairs while they build out their service center network, so there will be both.
The article I posted above has a lot of details of how it works with the app including scheduling service calls, remote diagnosis, tracking the technician's location with Apple Live Updates, approving estimates, and paying your invoices once the work is completed.
The range of their service techs and terrain limitations are still unclear. We also dont know if Roadside Assistance and Mobile Service Technicians will be cross-trained or even the same departments.
Another consideration would be that if you really shagged the pooch in the boonies you may be waiting several days to weeks for an appointment with a Scout Mobile Service Tech if Roadside Assistance feels it is outside of their scope. They may also just suggest paying an offroad wrecker company like these guys to transport it to a Scout Service Center.
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