Customer serviced warranty option

[MicroBiom]

I've said this before and I'll say it again. Scout needs to allow customers to do their own warranty labor work on their vehicles with support from scout. Slate is now doing this. It will save Scout a ton of money in labor cost for people who want to take things on and know what they're doing. This should be an option. Send us out the parts for free let us do our own work. I don't need my truck down for weeks or months trying to get service. Can't afford the rentals you guys don't want to pay for rentals. I can fix my own vehicle but I don't want to pay for warranty parts if I don't have to. Save yourself labor and give us this option. Send us the parts let us do the repairs. Provide us with some videos and documentation for support. If we don't feel we can do it we'll go wherever you want us to go or have whoever you want to come out to repair it. This is the future. You've claimed since the beginning you're making it repair friendly and providing customer support this would be the way to go.

 

[speedrye]

I've said this before and I'll say it again. Scout needs to allow customers to do their own warranty labor work on their vehicles with support from scout. Slate is now doing this. It will save Scout a ton of money in labor cost for people who want to take things on and know what they're doing. This should be an option. Send us out the parts for free let us do our own work. I don't need my truck down for weeks or months trying to get service. Can't afford the rentals you guys don't want to pay for rentals. I can fix my own vehicle but I don't want to pay for warranty parts if I don't have to. Save yourself labor and give us this option. Send us the parts let us do the repairs. Provide us with some videos and documentation for support. If we don't feel we can do it we'll go wherever you want us to go or have whoever you want to come out to repair it. This is the future. You've claimed since the beginning you're making it repair friendly and providing customer support this would be the way to go.

Videos would be great, but I'd be content if the vehicles came with a shop manual up front, or it was publicly available on their website instead of being locked behind a subscription paywall like so many.

Definitely agree with your premise though!

While we're talking about service, PLEASE have spare parts available to purchase as soon as the first vehicles are released to the public.